When we’re simply too busy at the moment to comfortably take on new clients with tight deadlines, you’ll see a clear posting of “Current Volume Temporarily at Capacity” on our Contact page. (Sometimes it’s there for several consecutive weeks.) We hope this doesn’t necessarily discourage you from submitting your documents to us, merely lets you know that we’re busy and a “rush” turnaround for a new client is temporarily unlikely. We post this indication so that, if you are not already a client of ours but time is of the essence, you will be appropriately informed. Should you decide to submit your documents anyway (and we certainly hope you do), we’ll get to them as soon as possible — which will probably be quite soon. We always encourage you — after being properly advised of this — to send us your work anyway.

      That said, deadlines are important; we’ve lived by them for years. In the absence of a deadline agreed upon with a client, we impose an arbitrary one upon ourselves. We shoot for a 48-hour turnaround and usually do better, often completing work on shorter documents (of only a few pages) within 24 hours. Except to Regular Business Customers or others with whom we’ve already agreed upon a deadline, however, we do not guarantee it.

      You’ll find that some other editing services who do make such promises also renege on them in their fine print. It won’t help you to pay more for a 24- or 48-hour service if, somewhere else on that website, it says, “Turnaround times are not guaranteed.” We just say it up front.

      It also won’t benefit you to have your document returned promptly if it suffers from a rushed job. Quality of the finished product is the main thing. That’s why you bring your documents to us, because we know it’s far more important that your project is done right than that you get it right away.

      We find that very few of our customers are working under such strict deadlines (and, for those business clients who are, we accommodate). Most, however, value quality over instant gratification and care much more about accuracy than next-day delivery.